All Episodes
Displaying 1 - 16 of 16 in total
Episode 16: Creating a Store Atmosphere That Customers Love
Smoke Break - Episode 16: Creating a Store Atmosphere That Customers LoveEpisode Duration: 8 minutesJoin host Mike Hernandez for the final episode in our series as he ...
Episode 15: Mastering the Art of Communication
Smoke Break - Episode 15: Mastering the Art of CommunicationEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares advanced communication techniques that can...
Episode 14: Growing Your Career Without Breaking the Bank
Smoke Break - Episode 14: Growing Your Career Without Breaking the BankEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares practical strategies for profes...
Episode 13: Finding Your Balance - Work, Life, and Convenience Store Success
Smoke Break - Episode 13: Finding Your Balance - Work, Life, and Convenience Store SuccessEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares practical st...
Episode 12: Handling Emergency Situations Like a Pro
Smoke Break - Episode 12: Handling Emergency Situations Like a ProEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares essential strategies for responding ...
Episode 11: Staying Safe and Sharp During Late-Night Shifts
Smoke Break - Episode 11: Staying Safe and Sharp During Late-Night ShiftsEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares essential strategies for main...
Episode 10: Mastering the Rush Hour Rush
Smoke Break - Episode 10: Mastering the Rush Hour RushEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares practical strategies for handling peak business ...
Episode 9: Building Lasting Customer Relationships
Smoke Break - Episode 9: Building Lasting Customer RelationshipsEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares practical strategies for creating genu...
Episode 8: Mastering the Art of Difficult Customer Situations
Smoke Break - Episode 8: Mastering the Art of Difficult Customer SituationsEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares practical strategies for ha...
Episode 7: Taking Your Customer Service to the Next Level
Smoke Break - Episode 7: Taking Your Customer Service to the Next LevelEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares advanced customer service techn...
Episode 6: Turning Product Knowledge into Sales Magic
Smoke Break - Episode 6: Turning Product Knowledge into Sales MagicEpisode Duration: 8 minutesJoin host Mike Hernandez as he reveals how to transform your product know...
Episode 5: Smart Selling Techniques for Success
Smoke Break - Episode 5: Smart Selling Techniques for SuccessEpisode Duration: 8 minutesJoin host Mike Hernandez as he shares practical selling techniques that help yo...
Episode 4: Mastering Your Product Knowledge
Episode Duration: 8 minutesJoin host Mike Hernandez as he shares practical strategies for building your product expertise and using it to create better customer experi...
Episode 3: Mastering Advanced Customer Service Techniques
Join host Mike Hernandez as he shares proven strategies for creating and maintaining exceptional customer service standards in your convenience store. Learn how to tra...
Episode 2: Making the Most of Your Convenience Store Career
Smoke Break - Episode 2: Making the Most of Your Convenience Store CareerEpisode Duration: 7 minutesJoin host Mike Hernandez for another insightful episode of "Smoke B...
Episode 1: Welcome to Convenience Store Operations
Join host Mike Hernandez for the premiere episode of "Smoke Break" where he introduces the fundamentals of convenience store operations and essential customer service ...
