Episode 18: Advanced POS Skills That Make You Stand Out
Download MP3Smoke Break - Episode 18: Advanced POS Skills That Make You Stand Out
Episode Duration: 8 minutes
Join host Mike Hernandez as he explores advanced Point of Sale techniques that can transform you from a basic cashier into a checkout superstar. Learn how to master complex transactions that enhance customer service and demonstrate your professional value.
Episode Overview
Master advanced POS functions:
- Split payment processing
- Transaction voiding techniques
- Inventory lookup methods
- Return and exchange handling
- Discount application strategies
Split Payment Mastery
Learn to implement:
- Multiple payment method handling
- Sequential processing techniques
- Customer communication during splits
- Gift card + cash combinations
- Credit card division handling
Transaction Management
Develop expertise in:
- Proper voiding procedures
- Communication during voids
- Transaction restart techniques
- Error correction methods
- Receipt management
System Information Access
Master techniques for:
- Price check implementation
- Inventory level verification
- Product location identification
- Transaction report analysis
- Sales trend recognition
Specialized Transaction Handling
Learn effective approaches for:
- Return processing procedures
- Exchange transaction management
- Discount application methods
- Promotion code implementation
- Special pricing activation
Sales Associate Action Item
This week's skill development task:
- Select one complex transaction type
- Practice during quiet periods
- Master the technical process
- Perfect customer communication
- Document steps for future reference
Resources Mentioned
- Visit cstorethrive.com for additional POS training resources
Next Episode Preview
Coming up: Handling special situations at the register.
"Smoke Break" delivers weekly insights for convenience store sales associates in bite-sized, actionable episodes under 10 minutes.
#ConvenienceStore #POSskills #RetailTechnology #AdvancedCheckout #CustomerService #CareerDevelopment
