Episode 5: Smart Selling Techniques for Success
Download MP3Smoke Break - Episode 5: Smart Selling Techniques for Success
Episode Duration: 8 minutes
Join host Mike Hernandez as he shares practical selling techniques that help you better serve customers while increasing sales. Learn how to transform basic transactions into valuable customer interactions that benefit everyone.
Episode Overview
Master essential sales skills:
- Reading customer needs
- Making helpful suggestions
- Timing recommendations
- Building customer relationships
- Increasing transaction value
Customer Service Techniques
Learn to master:
- Customer behavior reading
- Appropriate response timing
- Personalized recommendations
- Value-based selling
- Natural suggestive selling
Product Recommendation Skills
Develop approaches for:
- Complementary product suggestions
- Value-based pricing presentation
- Natural product pairings
- New product introductions
- Special offer communication
Regular Customer Relations
Master techniques for:
- Remembering customer preferences
- Suggesting new products
- Building rapport
- Personalizing service
- Creating loyalty
Sales Enhancement Tips
Practical strategies for:
- Timing suggestions appropriately
- Avoiding pressure tactics
- Highlighting product value
- Making natural connections
- Building sales confidence
Sales Associate Action Item
This week's skill-building task:
- Make one helpful suggestion per customer
- Track successful recommendations
- Note customer responses
- Document effective pairings
- Build suggestion confidence
Resources Mentioned
- Visit cstorethrive.com for additional sales training resources
Next Episode Preview
Coming up: Handling challenging sales situations with confidence.
"Smoke Break" delivers weekly insights for convenience store sales associates in bite-sized, actionable episodes under 10 minutes.
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