Smoke Break - Sales Associates

Episode 23: POS and Inventory - Making the Connection
Hey Sales Associates! Welcome back to "Smoke Break." I'm Mike Hernandez, and today we're exploring how your POS system helps track inventory. Understanding this connection makes you better at your job and helps your store run more efficiently.
Every time you scan an item, you're not just ringing up a sale - you're updating your store's inventory count. That's why accuracy matters so much. A wrong scan doesn't just affect that transaction; it throws off your store's inventory numbers.
Your POS system can tell you a lot about what's in stock. Learn how to check inventory levels quickly. When a customer asks if you have something, being able to check right away is much better than saying, "Let me go look in the back." It saves time for everyone.
Watch for inventory alerts on your screen. Many POS systems will let you know when items are running low. Sharing this information with your manager helps prevent empty shelves and disappointed customers. If you notice an item's getting low, speak up.
Price changes and inventory often go hand in hand. When you see a price that seems wrong, don't just override it. Report it so the inventory system can be updated. This keeps everything accurate for your whole team.
Sometimes what your POS says is in stock doesn't match reality. Maybe items were damaged or stolen. When you notice these discrepancies, report them. It helps your store maintain accurate records and order the right amounts of products.
Here's your check-in question: What three pieces of inventory information can you find using your POS system, and how would you use each one to help customers?
Take a moment to think about it. Consider both immediate customer service and longer-term store operations.
Your actionable item for this week: Learn how to run a basic inventory report on your POS system. Understanding these reports helps you spot trends and anticipate customer needs better.
Remember, good inventory management means happier customers. When people can find what they want, when they want it, they're more likely to return to your store.
Don't forget to subscribe to our channel and share these videos with your fellow Sales Associates. Strong inventory management takes teamwork! For more great convenience store content, visit cstorethrive.com.
Thanks for watching another episode of "Smoke Break." Next time, we'll talk about using your POS system's reporting features to improve customer service. Until then, keep those inventory counts accurate!