Smoke Break - Sales Associates

Episode 21: Using Your POS to Drive Sales
Hey Sales Associates! Welcome back to "Smoke Break." I'm Mike Hernandez, and today we're talking about how your POS system can help you boost sales and make customers happier. It's more than just a cash register - it's a tool for better service.
Your POS system holds valuable information about what's selling and what's not. When you're checking out customers, pay attention to what combinations of items they buy together. This knowledge helps you make smart suggestions to other customers.
For example, if your POS data shows that most people who buy coffee also grab a breakfast sandwich, you can suggest this pairing to morning customers. These natural suggestions don't feel pushy - they actually help customers get what they might want anyway.
Many POS systems can show you what's on sale or what promotions are running. Use this information to help customers save money. When someone buys one item that's part of a "two for" deal, let them know. They'll appreciate you looking out for their wallet.
Learn to read your transaction screen quickly. If you notice a customer is close to qualifying for a promotion or discount, let them know. "If you add one more energy drink, you'll get the discount price on all three." This kind of attention to detail shows you're paying attention.
Your POS system might track inventory in real time. If a customer asks about a product and you see stock is low, you can tell them right away. This helps prevent disappointment and gives customers the chance to grab items before they're gone.
Price checks should be quick and confident. Nothing slows down a transaction like uncertainty about prices. Learn the fastest way to look up prices in your system so you can answer customer questions without delay.
Here's your check-in question: What are three ways you can use your POS system to help customers save money while shopping?
Take a moment to think about it. Consider both obvious promotions and less obvious opportunities to help customers get the best value.
Your actionable item for this week: Learn where to find promotion information in your POS system. Practice quickly checking what's on sale so you can share these deals with customers naturally during transactions.
Remember, your POS system is like having a smart assistant. The better you understand its features, the more you can help your customers and your store succeed.
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Thanks for watching another episode of "Smoke Break." Next time, we'll explore how to handle busy rushes while keeping your POS transactions smooth and accurate. Until then, keep those sales rolling!